James Heating & Air Conditioning

Wish I could give negative star rating. I used to think this was a company with customer service and integrity. I have even in the past recommended them to friends. Sorry friends , I purchased a complete new furnace /AC system, and water heater. Just this year my furnace has broken down twice, just in the last two weeks. When I could get someone out to look at it he explained that the problem I was having was caused by a part they should have noticed on an earlier inspection. Which I paid for. Furnace only ran 6 days and went out again. This time the guy wouldn't even come to our house, so I repaired it temporarily until parts arive. I could go on but.... just know they charged me over 250 dollars fore to repair their sloppy maintenance . Buyer beware.

They installed our gas heater and air conditioner. Took them a half day and was a beautiful job. Guys were great. Consider them like family now. Got them lunch and gave them each a tip. Sales staff and administration treated you like the most important client they ever had. Follow up and service was just as enjoyable. Would recommend them above all.

These folks have been solid from the beginning. I had a new AC and heating set up installed 4 years ago. They communicated clearly then and every year when they come out for the maintenance call the folks that come out are friendly, timely and professional. I haven't been surprised by unexpected costs at all. Today, August 15th, 2023, they came out because the AC unit stopped working yesterday afternoon and the house heated right up. They came out this morning, fixed the issue and put it under a warranty response and I was not charged. I will continue to work with them and recommend them to folks. In my experience, they have consistently communicated clearly and done what they say they are going to do.