Northwest Heating and Air Conditioning Service

We contacted Northwest heating and cooling when the furnace was not working. They identified the problem quickly. Since it was an old outdated furnace we decided to have a heat pump installed. Stephanie and Ben gave us a very competitive quote for the new system that we had them install. They are excellent on communication and responsiveness. They really know there stuff and provided outstanding work. They are really hard working. The heat pump had a loose wire connection as delivered from the manufacturer. Steph offered to come out that night when we called them about a problem. They promptly diagnosed and fixed the issue all under warranty. I highly recommend them.

On that last 96 degree day we had;, my heat pump unit went out. I was pretty sure I was not going to get any one to come out that day, seems like every body would be 2 busy. My wife is disabled and cant deal with the heat. I called Ben an Stephanie,. told them my situation. They were out in 45 minutes. With in an hour. they found the problems. My whole unit needed to be replaced. They worked up an estimate an located the unit I needed which was in Salem.. We agreed on the price. They pulled the unit out, Got the new unit and parts they need. come back the next day installed every thing including the coil for the inside furnace Sealed the inside of the furnace put in filters an new copper line and we had cold air pumping into the house before the end of the day WOW Talk about service. We couldnt believe it. You need work done callem there the best and they even filled out all my waranty papers. Good to go for 10 yrs

My unit stopped working and other A/C repair services said they couldn’t come out for two weeks. Northwest came out same day at 2pm, left to find the parts needed (after consulting the appropriate wiring diagram and discovering it had been done wrong years ago), then they had it all working by 6pm. Very friendly crew who communicate well with customers and go the extra mile. They made sure it was correct and running as smooth as possible. A+