J.A. Sauer, Co. Heating & Air Conditioning

They really lost my trust. Said my water heater was old and needed to be replaced. It was 2 years old and still under warranty. Quoted $500 to replace a part. Another plumber did it for $175.

Mark and his team are excellent! We have an old HVAC system with outside ductwork that is falling apart. We did not understand what we needed, and Mark was patient with us as he walked us through options. He saved us a lot of money that we may have spent due to our lack of knowledge. 5 stars at least!

New boiler installed 10/4/2022 Turned on 10/31/2022 On Sunday, 11/27 our boiler was not heating the house on schedule. JA Sauer sent someone and fixed it. On the next day, Monday 11/28 it was not working. On Tuesday 11/29 they sent someone who said “I have to call in for a part I will be back tomorrow.” They did not come back the next day. We were without heat from Monday 11/28 to Wednesday 12/7. Eventually they got the part they needed and fixed it. It worked for 4 days. Todays date is Sunday, 12/11 and my boiler is not working. My house is cold. Again. I paid JA Sauer $7000 for a NEW boiler on October 4th and I’m realizing that if I had just let the 55 year old boiler remain in place I would be A- Warm. And B- $7000 richer. Very unhappy customer.