Krupp Whitney Plumbing

Terrible experience with this company. I was referred to them from a friend and I started off through text.I had a commercial plumbing job I asked them to come look at and give me a quote the guy I was in contact with at first was very responsive until the day we met at the job. The two men that showed up were white and They realized I was black and everything changed then. He told me the job would be over 3k which was fine I guess he assumed I couldn't afford it. Then told me he would send a quote the next day but did not. I had to text him multiple times for him to finally say they were not going to do the job.

Incredibly unprofessional. They are working next door to me and I was terrifyingly woken up this morning by one of their employees yelling at me, through a window near my bedroom in the rear of the house, in order to inform me I could not use the drainage system in my home for SIX hours because it would cause a mess on their end, and if I need to use the bathroom I had to do it now. Had I been contacted properly in advance this wouldn’t be an issue. This company is incompetent, and they will likely have to repeat this job because there is no likelihood they successfully contacted our upstairs neighbors to let them know. They didn’t give proper notice or take the time to do so. I would never book this company or recommend it to anyone else because of their unprofessionalism yelling through our back window, which at first actually made us feel threatened.

Very responsive company. We ultimately wound up using a different plumber due to being able to schedule sooner. I must have called a dozen plumbers to try and get our burst pipe addressed and Krupp Whitney was by far the most responsive and helpful despite not being able to schedule us immediately. Can’t comment on their work but I will certainly consider them for any future and less urgent work I need done.