Rhode Island Restoration

RI Restoration recently stepped up to help me with a cracked drain pipe in my multifamily property. Their team of people were efficient, courteous, respectful and cleaned up when finished with each phase. I feel their entire time were there for me through a very stress ordeal. I so appreciate their help.

I had water in my basement and Rhode Island Restoration was able to send an adjuster out within thirty minutes. Dave was very professional and kind. He was able to do what he needed to do rather quickly. The cleaning crew was just ok. They didn’t move anything around and only sucked the water that was visible. Needless to say, when I started moving my belongings I found puddles of water around the room. They also broke a statue I had by bumping into it. I hired the company to be the PA for the job, or a middleman with my insurance. After not hearing any updates for 9 days, I decided to call. I had already spoken with Sharon 3 times yet she had no recollection of who I was or what I hired them to do. She asked on every phone call if they sent someone out and if I signed a contract. I find this to be very bizarre to be asking these questions after multiple conversations, a cleaning crew visit, an adjuster visit and a week and a half going by. She couldn’t find my contract so essentially

Terry, Nate, and Anthony were very professional and helpful. They were very personable which made it easy to ask questions.. They told me step be step what they were going to do. The work was very precise and they cleaned up really good. You could tell that they knew what they were doing and they worked very well as a team. I hope we never need services like this again but if we ever do we would definitely want them to do it. Thank you gentleman for helping us with this process.