E.F. Martin Mechanical Contractors, Inc.

Every part of the process was great. Mary was super helpful and got everything scheduled right away. Reggie came out and asked a bunch of helpful questions and got me a quote on the spot. Don't know the names of the installers but they were very polite and helpful too. Got everything done through their financing and they told me about dominion rebates I qualified for that they'd submit all the paperwork for. Had some issues getting quotes and work out of another company. EF Martin came to the rescue though ???? Services: HVAC duct & vent installation, Install AC

EF Martin ended up making five trips to our home when it should've been two max. Wouldn't be a huge deal except we had to arrange for someone to be there to let them in each time and we were left overnight with a non-functioning unit several times. There was a series of errors, bad attitudes, poor communication and just a lack of experience or thoughtfulness toward the repair of the thermostat (the original reason they were called out) and the eventual replacement of the entire unit. Never in my life have I called to talk with a manager until this experience. I understand issues come up and that not everything can be planned for, but there were too many issues for this to be a one-off experience. I was told that a manager would call me back as soon as she got off the phone and it took more than 24 hours and she only called because she was checking on an invoice. I was then told the owner would call me the next day and it's been three business days (5 including the weekend) without hear

I wandered in the HVAC desert like Moses for 40 years. I've had or tried at least 6 different contractors from very small operations to the largest one(s) in the Midlands. They are all inconsistent, and some are borderline crooks. My sister had used EF Martin and her daughter as well. I thought EF Martin was only for large commercial jobs, but turns out they do residential as well. Chris is apparently their Operations manager and what a great guy. VERY knowledgeable and knows his products and "the other guy's" products as well. I got a brand new unit for my main level and I LOVE, love love it! Temp is great and humidity is also perfect. Great folks, can't beat them -- highly recommended! Update Feb 2022: Just had my semi-annual service call. Jeremy was my technician, was professional and very pleasant, and quite a character. EF Martin is still the best, I recommend them to everyone I know! You can't go wrong with these folks! Services: HVAC system maintenance, Heating system