Pleasant Air Conditioning

Signed up for a service plan upon moving to area last year. Jeremy came out in April of 21 when I signed up. Gave me a check up and assured both units were in good shape. In May of this year I called as our main level was staying consistently over 80 degrees. Also realized prior to calling that they never came out for the second service check up as was promised with the service agreement. When I told them I was disappointed no one came out for second check up visit they told me it was my responsibility to call them to have a check up scheduled as they can’t keep track of their customers service check ups. Certainly red flag number one. Jeremy came out and told me my issue was a duct work issue with the floor joists being too close so the builders used small ducts than they should’ve which is causing my airflow issues in main floor. I also pointed out how dirty my filters were even after changing them every month since we have lived here. After inspecting unit he said they couldn’t chan

The company was very responsive and the diagnostic fee was 49$. Both of those are definitely a plus. However I had a clogged drainage pan pipe and unclogging it (5 minutes of work which required some air blown into it and vinegar solution) was $225. Additionally I had a question about a wire on my new thermostat I purchased that I asked to Tony, and instead of just answering it he said “are you gonna give me free tips on how to do your job”? I would say 275$ isn’t a free tip. Overall, will not use again based off the price of the service provided.

Our air conditioner stopped working a few days before we had guests arriving and Pleasant Air not only answered the phone on our first try but they sent someone right out, diagnosed the problem, went over our options for repair, ordered the part and were at our house at 8am the next day! Lorenzo and Will did the work. Both were professional, courteous and cleaned up everything when they were done. These guys have always had our backs and will continue to be the ones we call when anything goes wrong. So responsive, so easy to work with. Services: A/C system repair, Install thermostat