Customer's Preference

Look no further, Just do it!!! It’s 10:57PM and Kenneth/tech just left after repairing my parents AC unit this evening. I started contacting HVAC service repair companies about 8:45pm this evening. Kenneth with Customer’s Preference messaged back within minutes with a great quote, but their next available appt. wasn’t until 9am. I advised I would message back if I couldn’t find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer’s Preference 1000%

Best experience I've ever had with any service provider of any kind. Our AC went out in the middle of a Charleston June on a Saturday. It was swelteringly hot, and we had a one year old in the house. We had a technician (Kenneth, who was almost impossibly pleasant and friendly) on site within an hour of calling the company, and he took great pains in making sure he recommended the right course of action. Once he diagnosed the problem he realized he did not have a replacement part on hand, so he called numerous carriers at 6:00 PM on a Saturday until he found someone who had what we needed. He then drove 15 miles through the city to get the part, verified it was good to use, and drove back, somehow making it by 7:30 (which he said he would). The price we paid was competitive and more than fair. What followed was a very involved process that went far faster than it had any right to, and we had cool air going through the house by 9:15. After that, Kenneth had two more calls to make on a S

Of course, my A/C goes out at 3pm on a Friday afternoon in July. I was sure I would spend the weekend sweating it out and being miserable. However, when I called I was surprised and elated that I got their on call person Kenneth and he said he would be at my house by 6pm!!! Hallelujah!!! Better than that was how Kenneth explained what needed to be repaired/replaced in terms that I could understand. He was very professional, friendly and accommodating. I've many service people out to my house over the years and Kenneth outshines them all! My AC is working great and the price was very reasonable. Well worth it not having to spend the weekend in a hot house! Kudos to Customer's Preference for having Kenneth as an employee!