Customer's Preference

Kenneth arrived within the promised time window and was professional and courteous. He quickly diagnosed my issue as a failed capacitor. Once replaced, he topped off my refrigerant until my unit was blowing 20 degrees colder than the intake. This company is honest and dependable. If you need fast service at a reasonable rate, call Customer's Preference. Services: A/C system maintenance, Repair HVAC

We had amazing customer service from Kenneth. He was friendly, prompt and incredibly knowledgeable. He took the time to talk with me on the phone to fully address my concerns and provided me with HVAC education. Unlike the other companies that I had initially called, who wouldn’t talk through the situation without sending out a technician and charging me a service fee. Kenneth came out the same day, both times that I called. He has great communication skills and presented us with several solutions to the problem, at various price points ... instead of jumping straight to the most expensive repair option. I was most impressed with his commitment to customer service, he took the time to fully explain the implications of each repair option. Highly recommend!! Service: HVAC system maintenance

Best experience I've ever had with any service provider of any kind. Our AC went out in the middle of a Charleston June on a Saturday. It was swelteringly hot, and we had a one year old in the house. We had a technician (Kenneth, who was almost impossibly pleasant and friendly) on site within an hour of calling the company, and he took great pains in making sure he recommended the right course of action. Once he diagnosed the problem he realized he did not have a replacement part on hand, so he called numerous carriers at 6:00 PM on a Saturday until he found someone who had what we needed. He then drove 15 miles through the city to get the part, verified it was good to use, and drove back, somehow making it by 7:30 (which he said he would). The price we paid was competitive and more than fair. What followed was a very involved process that went far faster than it had any right to, and we had cool air going through the house by 9:15. After that, Kenneth had two more calls to make on a S