Rivers Reliable Services

Just had Mike from Rivers Reliable Services service our AC. He was professional, thorough, and ensured everything was working perfectly before leaving. Highly recommended!

Part 1 on June 2: In March 2023, Rivers Reliable came out to fix our leaking HVAC ductwork. Incorrectly connected the system and it cracked again; in May 2023, HVAC ductwork came unattached and was pouring cold air into our attic instead of the house. The Rivers Reliable tech has been scheduled to come out 4 times. The first time, they came out unprepared without the supplies after I told the office twice what was wrong with the ductwork, then the second time didn't even make it out and cancelled last second with the claim that their van broke, and now the right supplies were forgotten yet again when we gave up our weekend plans due to “being on their schedule today but they forgot the supplies again.” We have cancelled and had to change plans as an inconvenience three times now plus miss work one day due to waiting on this company. Meanwhile our electric bill is getting jacked WAY up due to all the cold air escaping. How many times is it going to take to just get our ductwork patched

This company should be called Rivers UNRELIABLE Services. I was assigned this contractor though my home warranty, American Home Shield. I strongly believe this contractor would not be in business if customers were not forced to use them through home warranty's. Good luck getting them to answer the phone. After a canceled appointment followed by a no show, I decided to not use my home warranty and hire a more professional company.