Climate Pro LLC

I wish I could write something positive, but I've lost all confidence in Climate Pro. The owner, Rusty, really seems like a dependable person, but he was unable to stay organized. I was really cheering for him to deliver on promises that were repeatedly left unfulfilled. I had to stay on top of the process with Rusty the entire time. We started working together in April 2021. I am still waiting to hear back about warranty coverage. It's common for 2 weeks to go by and I have to follow up again only to be left with no response. I no longer trust that Climate Pro will honor any installation work. Rusty will tell you that he'll take care of all concerns and then not follow up or show up. When one pays over $7K for a new unit installation and duct work, there should be some guarantee of work and a responsive line of communication. My advice for future customers...If you really are compelled to work with Climate Pro, then I'd suggest you hold onto your money until every promise is fulfilled

I have been going back to Climatepro and its owner Rusty for the last 2 years for everything related to my HVAC. He has always been the most affordable and is always on time. But last week my Heating stopped working during one of the coldest week this year and Rusty could'nt make it to my house for a couple of days because of scheduling issues. But he was constantly in contact and told me what was going on with his team and they would get there as soon as they could. Though those words will not bring heat to the house, he did something which we cannot expect even from the bigger corporations today. After fixing the unit, he waived off the entire cost of the service (including the parts cost) for the lost time and inconvenience it caused me. Though i tried to convince him, he was not ready at all to accept any payment. This is a kind of person whom I can trust because he demonstrated that he genuinely cared about us and he just earned my business for as long as I live here. Services: Re

Rusty, Josh and their install team replaced my entire heating pump system including the air handler. I was very impressed and pleased from beginning to end with their service and communication throughout the process. I have used many HVAC companies over the years and couldn't be more pleased with these guys. Services: Heating system installation, Install thermostat, Install AC