Burell Built Roofing

I call on Burell Built frequently as an insurance agent when my clients need a second opinion on a quote that they've received. Often a full replacement is not necessary, and Jesse Mathews is very quick to say that - if that's the case. It's nice to have someone that I can trust for an honest opinion, despite it not being the most lucrative for them. Recently had a roof issue that needed looking at and Jesse was prompt to respond, come over and look at the problem. He fixed the problem very quickly and I no longer have water leaking into my house. Call Burell Built if you need someone you can trust on top of your house!

Had them come out to give me an estimate to replace my roofing after the tornado on 4/12/20 messed up a lot of our shingles. The salesman came out and spent approximately 45 minutes with me. He informed me that he would have me an estimate in approximately a week. Never heard from them again. That was four months ago. Nothing but a waste of my time. Ultimately I had another local company do it and they did a great job. By not getting back to me they essentially lost approximately a $10,000 job. If your time is valuable then don’t waste your time calling this place.

I called Burrell Built and it took a couple of weeks for Byron to come out and look at our roof - I had to call multiple times for follow up. Once Byron did come out he said he would have a quote back to me in a week. I called and texted Byron multiple times with no response. Finally after 4 weeks I called the home office. They told me “we can notify Byron or you’re welcome to call his personal number.” I asked them to notify Byron seeing that he hasn’t responded to me. Here we are after 5 weeks and still no quote or follow up from Byron. I’m moving on to a different roofing company.