Merrell Home Improvement

An addition of a laundry room was completed. Only a 12x12 room. Took 5 months to complete within the first year roof was leaking. Took about 6 months to get them out here. Was told it was repaired, now have another leak and have been told by 3 roofing companies the roof was not done properly due to the level of the pitch not being high enough. Now we must have the entire roof ripped off including part of our main structure to repair. Do not use. Poor customer service. Services: Home renovations, Remodeling, Roof installation

I have used MHI pre pandemic with great results ( deck and windows). I then obtained their services to install walk-in shower. First, let me say that the quality of work they complete is really stellar. There were so many delays trying to get the right tile ordered and poor communication that I did lose heart. The tilers did an exceptional job but left my water spigot on unbeknownst to me so the pipe burst and I had an $821 water bill. However, now looking back with a beautiful walk-in shower, I’d rather have the delays/poor communication and have a beautiful result that timely scheduling and better communication with poor results. To be fair, MHI did entertain my aggravation and tried to make it right. Also, their worker, David, is just a one-of-a-kind guy with a can-do attitude and winning personality. He made the harrowing experience bearable. So I am glad that I called MHI but they are welcome to compensate me for water bill and burst pipe. ??? Services: Tile work installation, Bat

Terrible service. A bunch of nonresponsive, unhelpful hacks. I would avoid them at all costs. If they do something wrong they blame you and avoid you like the plague. If anything goes wrong you will have to take them to court to make it right. Totally not worth the endeavor. They falsely advertise, and do not standby their work. Service: Home renovations