Music City Home Service Inc.

Music City Home Services Owner: Jim Manderschied 6/12/2020 - 1st Appointment Diagnosis: compressor fried - $79 diagnostic fee, paid 6/12/2020 - $905 quote to replace fridge with used fridge he had, or $1,200 parts/labor to fix compressor - took this second option, paid $945 total upon delivery, which he said would be the next day, and it wasn’t. 6/14/2020: Delivery/replacement of fridge At delivery, we requested 1) adjustment of right side french door, as it was sitting lower and missing bolt/nut at hinge and 2) ice maker bucket replacement since the one he brought over was cracked/damaged. Unprofessional during delivery: he arrived with his 18 year old son, and 10 year old daughter at 9:15 PM. As he and his son worked on hauling away the old refrigerator, and bringing in and installing the purchased refrigerator, his 10 year old daughter was in the kitchen, looking around at everything. Friendly child, and yet — why is there a child in my home? Delivery was completed and they left th

Service call started with him being late. Called him on a Jet on tub issue, and a painting issue. Came for service call on Saturday and I paid the “ diagnostic fee”, with his response being he would have answers on Monday. No text Monday so I followed up on Tuesday. I was blown off with him stating he was waiting on the reps to get back to him. Continued to get excuses all week. No answers. I was able to call the tub company and get through on first try in the meantime. He also took my leftover paint and has thus far( and after several requests to return), not dropped my leftover paint off. It’s been 3 weeks. 2.5 hours of my time wasted plus 99$ for a diagnosis of nothing. Beware, this felt extremely scam like to me and I would not recommend. It was disrespectful of my time, money, and horrible lack of follow through. I hope no one else has to go through this.

Jim was awesome! Very through and professional! He really knows his stuff! I really like the updates via text messages, when he's on the way ! Number 1 in my book, and Music City Service, is my go to for appliance repair!