Gent Heating And Cooling

I had a leak in my old AC unit that meant I had to have it replaced. The unit was in my attic, and the leaking water had damaged the ceiling and walls in the bathroom below. I hired Gent to do the replacement, and they got it done quickly. However, in the weeks after the repair, a new leak developed that dripped and damaged the ceiling, walls, and door of an adjacent bedroom. Gent came out and found that the source of the new leak was some ducting leading into the new AC unit they had installed. They had not worked on the ducting directly, but the way it was mounted into the new AC unit had a “dip” in how the ducting was routed that allowed humidity to condense and drip down from the bottom of the dip. I was worried I was going to have a big argument on my hands about who was responsible for repairing the new damage and the fix for the new drip, since technically the unit Gent installed was not directly malfunctioning. Fortunately, that did not happen. First they sent someone

We called Gent Heating & Cooling after being told (by another company) our unit needed a new damper motor. My husband wasn’t convinced of it and we had Gent come and look over our unit to give us a second opinion. They were quick, courteous, and their service tech was very thorough. He tested the damper over and over and each time it worked as it was supposed to. He did make some recommendations and changed a few of our airflow settings, which seem to be working well, but they saved us over $900 in a part we didn’t actually need. Thank you!

My business’s AC was out and since we always use agent, I made the call. Blake was on-site in a matter of hours and immediately diagnosed our problem as a bad blower motor. He found a replacement about 20 minutes before the supply house was closing and got them to wait for him to get there. He even found a less expensive option for us and stayed until about 6pm getting it installed and working. Not only did he go the extra mile but he was very pleasant while doing it! This was Blake’s first call to our office. We usually get a different tech who is also very friendly and efficient, so I don’t think Blake is unusual for Gent’s techs. They’ve all been first class. Are you wondering if you should use them? Think no more! Make the call now. Service: Repair HVAC