Gent Heating And Cooling

I have nothing but wonderful words. Very responsive, excellent work by the representative "Eppy", very fair and reasonable price. Thank you for a job very well done. Jeff K.

I had a leak in my old AC unit that meant I had to have it replaced. The unit was in my attic, and the leaking water had damaged the ceiling and walls in the bathroom below. I hired Gent to do the replacement, and they got it done quickly. However, in the weeks after the repair, a new leak developed that dripped and damaged the ceiling, walls, and door of an adjacent bedroom. Gent came out and found that the source of the new leak was some ducting leading into the new AC unit they had installed. They had not worked on the ducting directly, but the way it was mounted into the new AC unit had a “dip” in how the ducting was routed that allowed humidity to condense and drip down from the bottom of the dip. I was worried I was going to have a big argument on my hands about who was responsible for repairing the new damage and the fix for the new drip, since technically the unit Gent installed was not directly malfunctioning. Fortunately, that did not happen. First they sent someone

Our air conditioner wasn’t cooling as much as it usually did. Called the Gent office in the morning and they sent a technician the same day. Extremely nice and helpful. He explained the problem and was able to fix it during the same visit. Reasonable price, quick service and our air conditioner was fixed. Would definitely recommend!