HEP is on the way

My mother, had a problem with her a/c unit and wanted to leave a review after receiving services from HEP and here's what she had to say.. "I prayed the Lord would send me a seasoned tech ...The Lord sent TOP GUN! Mr Dinardo exemplified 40 plus years of knowledge, expertise, and awesome customer service. He gets an excellent rating of 10/10! Very pleased!" -Mrs Thompson.

Joshua Butler is the electrician scheduled by HEP. I would definitely ask for him again. He did great work quickly and professionally. My new LED lights are beautiful and my new GFI exterior outlets are up to code. Josh listened to my concerns and provided great service. Above and beyond! I've been impressed with everyone at HEP.

I first want to say that the conversations, and customer service were good with HEP, the practices, and experience not so good. We had a leak coming from our bathroom and leaking onto the ceiling downstairs. I was unable to be home as I was at work, but called HEP and had them meet my wife. They gave us a 7 hour window and missed it by an additional hour. With the plumber on site, he seems to have never inspected our tub. He went ahead and cut two good sized holes to access our plumbing and failed at both. We also have an access panel in our closet he could have used to at least access the drain pipe and overflow. Never looked in the tub at all, and wrote us up for a $6,000 estimate to rip the tub out and search for the problem. Now we have two holes in our ceiling. Luckily we reached out to another local company and our tub is patched, and they didn't have to cause any damage. Now we have two holes we have to hire someone else to come patch when simple observation from a qua