iHome Improvements

Excellent customer service has almost become a thing of the past. Especially when it comes to contractors! We consumers have grown accustomed to "I will be there Tuesday at 8am" then we never see or receive a call that they will not be coming or running late. I have NEVER received this from iHome Improvements (Dustin or Amy Parker). They believe in building great customer relationships and completing each project to their client’s absolute satisfaction! The work they provide is always above and beyond our expectations! Not only have I worked with iHome personally but also As the current BHS Booster's President. Dustin & Amy have DONATED their time, efforts & money in assisting me with Bearden High School football construction projects on multiple occasions. They have built outdoor tables for our sidelines, updating press box, renovating concession stands, installing air conditioner units, etc... Dustin does high quality work and does it on time and communicates with us on his pro

Would not recommend iHome for any remodeling work. -Poor workmanship with back-splash tile placement (some tiles seem to be buckling out from the walls and the grout crumbles when you attempt to clean the back splash) -Front porch posts are mounted to Styrofoam blocks instead of something much more sturdy. The foam blocks began to crack almost immediately after iHome "finished" my remodel -Poor quality in creating fire pit area--stones are sinking and buckling -Poor quality in attaching storm door--long cracks on the frame where the door was attached -Left a long punchlist unfinished--was told by owner that his men were afraid to return to job site because they were not legal residents -Poor scheduling--contractor would say he would be at my house on a certain day but wouldn't show up--wouldn't call -Didn't install hood vent--contractor ordered it then cancelled the order -Destroyed back door by incorrectly drilling hole for door knob--didn't replace door--tried to repair it and it loo

I am a home inspector in Knoxville TN and have the privilege to see a lot of work performed by local contractors, including iHome. They have always impressed me with the quality of work and the level of service. I began referring my clients to Amy over a year ago and have heard nothing but great feedback about the service that they received. As an industry professional, I highly recommend iHome for any residential repairs or construction needs.