American Home Shield ProConnect

I had the worst experience ever with this company. First they cancelled my appointment last minute. Then lied and said that the appointment was cancelled because I cancelled the appointment online. Which is completely untrue. The double booked my appointment with two different companies. I had multiple technicians trying to come to my home. When the technician came he opened up the pump on my washer, he did not use any tools to do so. Informed me there was some debris causing the malfunction. Then he proceeded to tell me he was charging me 250.00. This company is a rip off and scam artist. I am not asking for a free service. I understand I should pay something, but $250?? I contacted the company all they did was offer me a discount on my next service call. I will never use that credit, as I will never patronize with this company ever again. Service: Washing machine repair

Justin from Element performed a maintenance check on my heating system. He arrived on time, was friendly and courteous. Never having had a gas furnace before, I had lots of questions which he answered informatively and thoroughly. He was thorough and professional. Because of him, I now feel able to maintain my gas heater and be safe. Thanks, Justin! The appointment was easy to make and timely reminders were sent.

*BEWARE* Do not use this service. They sent in a pro who put holes in and scratched the custom cabinets in my kitchen. He failed to complete any portion of the job correctly, and charged me for a part I didn't need. Company still will not provide me a copy of the terms & conditions I signed when requesting the service. They told me to "file a police report" as the solution. Zero follow up from the company (not the pro, who is equally as bad). Rude customer service when trying to get the issue resolved. Sent in videos and pictures as evidence, even more frustrated by the lack of follow up from the company to help us find a solution. Would not recommend or trust a pro recommended by this company to a friend or an enemy. DO NO PAY PRO"S DIRECTLY. Services: Dishwasher repair, Stove & cooktop repair, Refrigerator repair