Fann's Air Conditioning & Heating

We have been using Fann's since 2009. They are so great to work with. We have been able to count on them for quick repairs when needed. Also, we just recently had to replace our air unit and they went out of their way to accommodate a time when I could be home. Very professional and courteous installation. I highly recommend these folks!

I just called them to get an estimate on getting a coil replaced on my 3 year old Bryant AC unit. Immediately I was told they would have to charge me a service call. She then asked where I lived and I said, "Brentwood." She laughed and said, "Oh we don't go to Brentwood." I said, "Ok sorry to bother you." I guess business is so good they can't drive 20 minutes to Brentwood to fix a unit they are certified to repair.

I received a lot of poor service in my life, but this one is right up there on my top list of few that really take the cake. I’d say this has been several months in the running, total. Between the non-returned calls and no shows, I’d be mortified to find that anyone would do business with them. The sad part in all of this is that the need for service is for a church. I can’t count the times I’ve heard, “We’ll get over there in the next few days.” Unfortunately, we're now looking at over a week of waiting for the plumbing of our gas line. We dreaded calling them back because the last time, we got several run-arounds about fixing a central air system they put in. That sure was a big amount of money for something that doesn’t work all that well. My hope is that we are the only ones who have had to deal with this poor service - I also hope they decide to step it up and better the company for the sake of their clients - as a business owner myself, your name is everything.