Morton Plumbing, Heating & Cooling, Inc.

I should have given this review years ago. My mom has used Morton's Plumbing for as long as I can remember. They know her and she knows them so well that she leaves a key for them to come in and do what they need to do when she's not around. They are a GREAT group of people and I'm sure I would use them if I needed their services. I didn't know they did HVAC stuff so that's a definite plus.

I called Morton plumbing and told them that my water line was backed up and that I needed help that same day. No commodes were working, the kitchen sink was backing up, and the bathtub was backing up, so they knew the problem before they arrived. They were nice enough to work me in that day, but when the technician arrived, he checked everything and told me I had a major problem. He also told me (after calling his office) that their equipment was not available to clear my sewer line, and that it would not be available until the following week (which was in about 4 days). I could not wait that long since I had no working commodes in the house. I asked the technician if I should call RotoRooter or another plumber, and he said yes, and that he would call Hiller. I told him I was a Hiller customer but did not call Hiller initially because I thought they were very expensive and I had heard good things about Morton's. So, bottom line, the Morton guy left, and then I was billed a $49 dis

I called several plumbing companies to deal with a leak in a bathroom. No company could give me an immediate appointment. I asked each for pricing information. I had used Morton for routine maintenance before and was predisposed to using them again, and they could come out a day before another I called. I was told of their $49 fee for showing up and was told that would be part of the total price, should they do the work. I asked Karen for the hourly rate and she told me they do work by the job, not by the hour, and the guys would tell me once they assessed the situation. I was upset when the two guys got there and told me the problem was that the toilet washers were worn out and that it would cost $200 to replace them! I know a bit about plumbing and think this is an outrageous amount simply to remove the toilet tank, replace the washers and put the tank back on. And it certainly did not require two men. The job was completed well inside an hour. The hourly rate of the other plumbing c