Britton Plumbing

Another Choice Home Warranty dispatch here. Mr. Britton came out, looked around at our standpipe & stood in our yard for a total of 10 minutes and then said he’d need to get a truck. We asked him when he could come back because we cannot use our plumbing at all due to the drainage issue and he stated he had “a lot going on” and couldn’t tell us when he’d be able to work or what he thought the issue was. Took our payment and left. Almost 24 hours later and he still has not completed his report with Choice so we can get our lines cleared or tank pumped, and when we called him he said he would “try to get the report filed in the next hour” but had no idea when he could come back because he was so busy. Called them to cancel his services. Just threw that service money in the trash and wasted valuable time with this guy.

I called and they were too busy at the time to be able to help in my situation. Due to their busy schedule, I assume they are a decent company, but my experience wasn't fantastic when I needed them. Also, The number went straighf to one of the employees with no receptionist to take calls/make appointments. It seemed like it might be a challenge to communicate with Britton Plumbing.