BenjaminBL Plumbing

I called BenjaminBL plumbers because they were supposedly a 5* company. We had a leaking toilet and called them only for them to tell me that they could not come out for 7 days. We went ahead and took that appointment. A family member was here at that time and would turn the water off at night. Earlier this same year, that same toilet had a piece break off during the night and our home flooded impacting most of our house. This flood was two weeks to the day after major heart surgery. I explained my concern about a previous flood and they said they could not come before then. Our day of appointment arrived and 1/2 hour before the end of day, an employee called and canceled the appointment and said they could not reschedule our appointment until 7 more days. They would not schedule it the following day because they were committed all day. I was horrified that they were so unresponsive to our concern of a repeated flood and being that we are elderly, it was not something we could continue

Great company and customer service! Very knowledgeable and skilled, they are happy to explain any details and answer all questions. I had them install touch faucet and glass rinser, I would say a higher skill level and they did it with ease. I look forward to using them again!

The people were friendly. I requested gas lines to be evaluated. The young man who came to the house to evaluate and give an estimate was not experienced in this situation. The job was clearly out of his area of expertise. Then the estimate was considerably higher than even full replacement cost (based on area average price per foot). It was worth the $100 evaluation fee to request that he leave. I called another plumber who provided expertise over the phone that will save hundreds (you can search for my other review). This young plumber may be great at water pipes, but that's not what I asked for. UPDATE 11.29.22: Received a call from the company, an apology, an explanation, and a refund. They were sincere in their desire to provide quality service. I appreciate their personal attention to this review and that deserves a change in rating.