Ideal Aircare

Ideal AirCare was my second opinion call. The first told me the reversing valve on my heat pump was dead and needed to be replaced, then pressured me to replace the entire heat pump for 4K because it would "make more sense." In contrast, Ideal's technicians let me hover around them as they worked and answered all my annoying layman questions. They diagnosed my Nest thermostat as the real culprit. They replaced it and it was as simple as that. I am truly grateful we made that second opinion call. Whenever our A/C DOES need a replacement, I have no doubt about which company we will be calling! Services: Heating system repair, A/C system repair, Install thermostat, Repair HVAC, Thermostat repair

Heat went out and called on. Saturday morning. They came out within a few hours only to miss the supply store hours (despite having two full hours before they closed to get a part). Pushing our repair two full days to Monday. Turned out they were wrong about what the problem was and still charged a $125 service visit charge for a 10 minute visit. I won’t use them again.

We purchased a new home and on the first cold day this year, found out our heating was busted. Called Ideal at 5:30pm and they had someone out at 9am the next day. They diagnosed the issue and gave us a timeframe for the part we needed to come in. Took a little longer than estimated for the part to come in but that's not their fault - they called me the moment the part came in and said they'd send someone immediately to pick it up and come straight over to install it. Walter was super friendly, answered all of our questions, installed the part and stayed to run a full test of the system to make sure it was really fixed. Can't say enough good things about Walter and his service, and would definitely recommend! We got competitive quotes and Ideal's rates were spot on with all the others. Definitely a fair price for the great service! Service: Heating system repair