Goettl Air Conditioning and Plumbing Austin

We had some AC issues on a hot summer evening and called Goettl who came out right away despite being just after hours. Chris Rios was our technician, and he was thorough in explaining the situation, walking us through our options, and listening to our needs. He was professional throughout the entire process and managed expectations and timing so we knew what to expect. This is now our go to service provider given the experience we had with Chris. I highly recommend if you’re looking for a trustworthy group. Service: A/C system repair

Chris did a great job. We had a very unusual problem and he worked through it to get it solved. He was very professional and trustworthy. Will definitely use these guys again! Services: Drain cleaning, Sewer repair

The tech arrived, we spoke about why my A/C was cutting out—and agreed on a price to fix. That was a Tuesday. He said he would be back in 48 hours to complete the work. No show on Thursday. I called and they said, “sorry, someone dropped the ball and forgot to schedule. The best we can do is send someone out next Tuesday.” My A/C completely died on Saturday when it was 108 degrees…I had to put my tenants in an Airbnb for three days for $500. Mistakes happen, but Goettl went the extra mile and helped me defray the extra cost. Excellent resolution in the end. Very impressed. Service: HVAC system repair