Strand Brothers Service Experts

Customer service matters. Our AC stopped working during the peak summer heat. The tech that was sent for our recent issue was great. John G came out and diagnosed the issue after meticulous testing. He was able to use a workaround to get the home cooling in the interim. He is one of those that shows dedication and wants to see something through, as he mentioned he requested to be the tech to come back out to replace the faulty equipment. He came back out, replaced the equipment, ensured I understood what happened and how the equipment fixed the situation, and explained what I could do should it happen again. Great customer experience.

I had an emergency situation with water dripping down from the ceiling because of the A/C drainage was clogged. It started to happen since last night after 11 pm. I tried to find a company who would be able to send out a technician ASAP until 3 am, but couldn’t find anyone available. This morning I was able to schedule with a company, but it was not until tomorrow morning which will be about 40 hours after the incident happened. Then, this afternoon, around 1:30 pm, I was lucky to find Strand Brothers company and they were able to send out a technician, Gilberto Vallejo immediately. Gilberto was professional, knowledgeable, and kind. He took care of the problem quickly and addressed the issue why my only two years old newly built home’s A/C drainage was clogged up this soon. I’m learning that each new built home has its own A/C system and some are not designed well like mine. I need to check with the builder what they can do about this and try to solve the water damage restoration (ho

Samuel Marquez and Connor Fowler did an inspection on the HVAC system this morning. They contacted me to let me know they were on their way and arrived in a timely manner. They explained what they were doing and answered all my questions. In addition to being knowledgeable and professional, they were also courteous. I would highly recommend them.