BCI Mechanical Inc

Upon return from out of town, I discovered our primary a/c unit had failed. It was well over 100 degrees and late in the afternoon on a Saturday. I called BCI expecting to get on a service call for the following week. I was surprised when I was told they could send someone during the weekend and in fact immediately after I hung up the call; I received a text confirming an arrival time for that evening! Although I received a couple of later texts delaying the arrival time by an hour each; I then received a call from the tech (Ty) that he was on his way. He arrived about 10 pm. He had obviously had a very busy day, but was very personable and professional. He worked diligently in the dark.and after some testing determined the source of the problem. At about 11:30 pm our air conditioner was returned to service and we had a peaceful cool night of sleep! This service experience from the initial telephone call, the resulting update texts right through the actual service call was outstand

BCI came to evaluate our air conditioning system in May, 2023. Our unit was over 20 years old, and Kevin came out to evaluate what needed to be done. We decided to go with a new system. The team set up a temporary unit to keep us cool until the new system could be installed. A life saver! Chris, Margarito, and Pedro did the install. We love it! Kevin came out also to help us with programming the thermostat. We are so glad that we did this before the extreme heat set in. Thank you guys! It has been wonderful. Thank you for our new air conditioning system!

I’m totally satisfied with BCI. BCI installed a complete HVAC system in my house in May 2022. The work included replacing the air conditioner (in the side yard) and the furnace (in the attic). Right from the start, I was impressed with BCI personnel. Their proposal was competitive, and clearly identified the scope of work and the specific equipment to be installed. The sales rep answered all my questions thoroughly and thoughtfully. The installation was accomplished quickly and smoothly. BCI’s crew was hard working and knowledgeable. They knew what had to be done and they accomplished it quickly and accurately. And follow up issues were resolved immediately. I was concerned that a project like mine might turn into a big mess. But, to me, it was a big success. I sincerely recommend the people at BCI. Services: Heating system installation, Install AC