Imperial Plumbing

I don't ordinarily leave reviews because I have extremely high expectations of professionals providing service and am typically disappointed. However, in the case of Imperial Plumbing, I'm compelled to leave a 5-star rating for Toby. I had a slab leak and Toby methodically narrowed it down to a leaking circuit. He advised me throughout the process and there were ZERO surprises about cost, effort and outcome. Will use him again and recommend to my neighbors.

Called and left a message, and quickly received a call back. I had a problem with some incorrectly installed drain pipes under the kitchen sink. After giving Toby the details, he let me know that he wouldn't feel right about charging me for a full on-site repair, and instead walked me through the repairs himself, and even called back later to check on things. You don't get that kind of helpfulness most places, especially not for free. I'll be calling Imperial Plumbing the second I have another plumbing issue, and I'd recommend you do the same.

I haven't used Imperial YET, but I didn't have good luck with my Home Warranty when I used them for my A/C... so was looking to just call a plumber myself and seen Imperial had good reviews. I called at 7:15am and Toby answered happily. He didn't pressure me to use them, and actually told me advice on what to say when getting service through the Home Warranty Vendor. He was so nice and thorough, so I had to write a review and if I do need service again, I will definitely be using Imperial Plumbing.