Gonzalez Heating & Cooling

This company is very unprofessional. They completely disappear when you need them. I don't recommend

DO NOT USE THIS COMPANY! This company is on it when coming to install new units and take your money and then just like many other comments have mentioned, they GHOST you. My downstairs unit has had problems since install, the condensation pump has been changed a total of 3x, now I need a 4th change. I made numerous appointments last summer for the pump to be fixed and when I kept getting no-showed I gave up because it was already getting cold out. This summer I’ve made over 3 appointments and have been no-showed every time. I have taken days off of work to wait around all day for someone to show up on appointment days and they never do. I’ve texted, emailed, called, and used their website to get someone to my home- NOTHING! Without the condensation pump, the entire unit shuts down. Both my units are leaking and have rust and build up all inside of them, it’s ridiculous. Do not use them unless you want to be baking in your own home, have water damage and broken units!

Company installed 2 new units on my house. Process went pretty smooth. Good units at a good price. Installation went ok. Never came back to repair drywall that had to be cut. 2 years later had a unit that wasn't cooling. Called to make appointment and was told it would be three weeks before they could come. I felt this was a long time but wanted to have company who installed service the until. The day came and no one showed up. I waited weeks and took time off from work to be there. When called about it they saw the appointment but couldn't answer why the technician never showed. I waited 3 weeks! Called another company that came in a few days said that Gonzalez didn't solder a joint right. Cost me a thousand to have the coolant refilled. Never using Gonzalez again.