AAA Plumbers

If I could rate AAA zero stars I would. They have horrible communication, horrible customer service, and they're very expensive. I work for a large Multifamily & Investment company and a lot of my sister properties use AAA for a lot of work needed on their properties. Now we are all going to Best Plumbing. I have called many of times for over a month and never have received a call back in regards to my issues. Save yourself the high blood pressure and use anyone else but AAA. UPDATE: Two weeks ago I spoke with a supervisor Kenny in regards to invoices I had that I was continuously trying to get resolved. He said he was terribly sorry for my inconvenience and he would have them credit it to my account. Well, today I received another invoice it was the same one I was disputing originally. The accounts payable chick (lenann?) was rude. I then spoke with Chuck who was also snippy. They do not take notes on their end to let the others in the office know that they made changes/adding credits

This company has done work for our association before and based on those jobs I had been recommending them. BUT....when I needed them for a personal home repair, I was told I couldn't even be scheduled until after I set up an account with a credit card number. After setting up an account with a credit card number, I was told no one could come out until maybe Monday because of all the rain our area had been receiving. I did tell them it was an active leak about 2 gallons in 4-5 minutes. After I hung up, I called Premier Plumbing and the City - both of which sent out people to assess without asking for credit card info. It was not on the City side so Premier went into action the very next morning and they just left after resolving the issue to completion.

Excellent work helping a fellow Houstonian who could not afford her plumbing repair!