Military Air AC and Heating

This company was sent to us via our home warranty company. If I could rate them with a negative number, I WOULD! It took over 6 weeks to install our unit. They lied multiple times to us and our warranty company about the part being picked up. They charged us for parts that were NEVER installed ( a new pad for the new unit that they told the warranty company was a mandate). We were charged $140 for a 16" piece of copper tubing to connect the new unit. They NEVER once contacted us as to why it was taking so long to obtain the part or why it was taking them so long to come out. EVERY call that was made was from us to them! They told us we would receive and itemized invoice for our out-of-pocket expenses and it was NEVER received (we had to get the itemized charges from our warranty company). Juan even admitted over the phone to me that our horrible treatment was solely because we were dealing with a warranty company. I have NEVER had such terrible service from a company! And hav

Here waiting for the second time for them to show. They give 4 hour windows for coming. There’s about 10 minutes left within their window today and no one has arrived, no one has called, and no one picks up their phone. Someone by the name LORETTA DAVIS finally responded to my email and it was the worst response I have ever received. They said they are not doing tune ups at this time and to just call my warranty company to reschedule. They also made a big deal to say they came one day but no one showed up. They didn’t call me to say they arrived and my cousin didn’t hear them - honest mistake that we apologized for hence the rescheduling. Why did you reschedule me twice for a tune up then and waste my time?? Worst AC company I have ever worked with. 0/10. They should be shut down.

Call me. The refrigerant leaked out of the system because of the bad weld your tech made on the new system your company installed. I left a message on your phone. Haven’t had cold air since the weather changed and it started to kick on. Is it not common to do a leak test when installing a new system?