Campbell Appliance Heating And Air Inc

My home warranty company, Choice, set me up with this company to fix my A/C and told me they would arrive at my house between 12pm-3pm. I got a call from Campbell the day prior to my appointment to tell me a technician would be there between 3pm-5pm. At 6:05pm I called my home warranty company to find out what was going on, I never received a courtesy call to tell me they were running late. I would not have had any issue whatsoever if they called and said they would arrive at 8pm, but when my doorbell rang at 10 minutes after 6pm and it was the technician I instantly realized that they do not understand or comprehend what a courtesy is. There we 2 technicians, I said hello and let them in and told them I didn’t think they were going to show up and I would have appreciated a call or text. One guy turned around and told me it was not his job to call and let me know they were late that it was the job of the people in the office and that he was not putting up with any attitude. I was tota

1st time homeowners. Felt like we got scammed out of our money. The guy was being secretive and didn't want us to see what was wrong or how he fixed it. Cost more than it should. I would recommend calling other places to get better services for your money.

My ac stopped working in the middle of the night. I woke up miserable pouring sweat. I googled for ac repair companies and this company was the first one that came up in the search so I called them. The lady who answered the phone patiently listened to my issue and insured me that she would get a technician to come see about my problem and call me back within an hour. She explained to me the cost for the visit and explained that it would be waived in the cost if the repair was performed by their technicians. I was getting a little impatient as the hour drew near then my phone rung. It was the lady calling me saying that the technicians was on his way and would arrive in the next 15 minutes. The technicians arrived and assessed my problem and fixed it right away. They even showed me what had gone wrong and gave me advice on how to properly take care of my system. In a matter of 45 minutes they had my ac up and running. I give these guys a 5 star rating. Thanks guys and may God continue