Chapmans Full Service Maintenance

After diagnosing the problem with my AC Chapman’s took over a month to fix the problem they had diagnosed. During this time they failed to provide me with status updates or when I could expect the service to be complete. Upon fixing the initial problem they discovered another problem which took another month for them to fix. However now just 2 months later I am finding out that they misdiagnosed the problem and I am having to pay to correct this mistake. I would recommend avoiding Chapman’s. Service: A/C system repair

I have been doing business with Chapman's nearly my entire professional career. They are the most informative, understanding, caring and professional team out there. They are the BEST at what they do without a doubt.

I needed HVAC support and filed a claim through my warranty company. Previous experience (with a different provider) led to same-day communications, and next-day scheduling / resolution. After waiting on this claim for two days with no communications I contacted HWA who told me Chapman's was the service provider and asked if they'd contacted me. While they checked records I saw these reviews and asked to be re-assigned to another provider... that person was in contact in less than an hour with a scheduled appointment to fix my issue. I don't know anything about Chapman's quality, but their lack of customer communications and claims of "24 hour service" made me want to go elsewhere. From other reviews, it seems like if/when they show up, they might be decent.