Falls A/C & Heating Services, Inc.

I wanted to jump on and give a review, since they seem to be mixed here. I went through the home warranty (First American) and was told it could take up to 48hrs for an appointment to be scheduled. Within an hour, I got a call from David letting me know he'd be here in 10 minutes. He was on time and professional. It turns out our thermostat wire was rusted and needed to be replaced. He was in and out in 15 minutes! We will absolutely use this company again if the occasion ever arises. Hopefully that won't be for a long time, though. Haha Services: A/C system repair, Thermostat repair

We were assigned Falls A/C through our home warranty, first American after having several different contractors come to our home to do NOTHING!!! Falls A/C immediately identified the problem and corrected it within a day. They did not perform unnecessary work or try to upcharge me like the other contractors did. I was experiencing issues with my ac since May 2020, (unit wasnt cooling) and when Falls A/C came out, they knew EXACTLY what to check for and knew how to correct the problem! If you're reading this review, look no more! This is the company for you!!!! I will say, expect a 4 hour window for service, but you can trust they will show up and fix your problem!!! Thank you Falls A/C for making my home cool again!!!! Services: A/C system repair, Repair HVAC, Install AC

It's mid-August in Texas, and the temp in my home kept creeping up and up over the past several days. I put in a service request through First American home warranty, and they partnered me with Falls. I called them first thing upon opening, and their earliest appointment was for tomorrow. Ugh! I called another service, and they could come today...but i really wanted to go through the warranty (and had already paid the service fee online). I called Falls back, and asked "pretty please" could they squeeze me in. I also explained that my husband is a transplant recipient, and it's not good for him to get hot. She called the supervisor, then called me back to say that yes, they could squeeze me in today before 2 pm. He arrived around 11:25, all masked up, replaced the capacitor, and we were back up and running in under 15 minutes. It's already cooling off in here and feeling much more comfortable! THANK YOU, THANK YOU to Falls A/C! You rock! Thank you for caring about people an