Masten Air Conditioning & Heating

Masten Air installed one of my AC units but they didn’t replace the drip pan, which was 15 years old, and I ended up with a major leak. This happened on a Thursday night and I called them on Friday morning to come out, which they did, but told me they couldn’t replace the drip pan until Monday. I had the leak stopped and Serv Pro out who had everything drying, but when the service guy from Masten Air came, he caused it to stop leaking again through the ceiling and said he couldn’t come until Monday to replace the drip pan. He just expected me to have it leak through my ceiling for the weekend? I called another AC company that came right out and fixed the situation. I don’t recommend this company. Services: A/C system repair, Install AC

You know it when you see it. Integrity, hardworking, reliable, honest. Jason Masten, I know you are a humble man, but what you did for us today to help with our AC was truly wonderful. For anyone who doesn't already know about Masten Air Conditioning in Lake Dallas, they are the real deal. Sometimes it is the little things, looking you in the eye, having grown the business from the ground up, even started when you were just a boy learning from your grandfather. That, combined with your extensive knowledge and honest caring heart, make you a jewel in the Lake Cities community. I wasn't kidding when I said, "When the Masten trucks pull up in front of your house, you KNOW everything will be alright." Your entire Team, from the calming voice answering your Emergency Hotline number to each and every one of the Masten Technicians, such a blessing. Thank you for providing such high-quality services and for fixing our issues so quickly. Services: A/C system maintenance, A/C system repair

AVOID THIS PLACE AT ALL COSTS!!! They did a pre-purchase inspection on a home and notated a 16° delta in temperature upstairs. They claimed to have “fixed the issue with insulation in blower compartment.” When I called to say the issue still existed, it started with “it’s probably a different issue. We’ll have to charge you $99 to come back out”. No matter what I said, she *insisted* that it could not be the same problem. The problem was ALWAYS the temperature difference. Adding insulation did NOT address that issue. I was stunned by their lack of willingness to entertain the fact that the technician may have made a misdiagnosis and not fixed the issue. We are human and make mistakes. It’s how we respond that matters. Their response left me saddened by their lack of concern for their quality of work. I called a REPUTABLE company to come out and they immediately checked and noticed the refrigerator level was down 60%. There was no mention on the Masten work order that they even checked