Advent Air Conditioning, Inc.

Updated review: AC went out again from a different issues. This time around everything went much quicker and I got regular updates from Advent about the repair timeline. Original review: We recently had an AC outage and Advent was the first place that was able to send someone to look at our problem the same day. Everyone I spoke with on the phone was very polite and helpful. The tech that was working on our unit was also very nice. The only down side was the time and lack of communication. We ended up having to wait a week for a part to arrive (not including the 4th holiday) and then another day before the install. Just a quick update from the company about time lines or progress would have been very appreciated, we felt completely in the dark while we waited.

Never expected anyone to answer the phone at 1030 at night. They did and the dispatcher called this morning and got things scheduled. Then called back to verify and let me know to make sure I had time to get home from work. Daniel was punctual, so courteous and walked me through everything that he did! Amazing customer service and amazing professionalism. You don’t see service like this much these days. This will be my company of choice for sure moving forward!

Landon was a pleasant and professional tech. He came on time and was efficient in doing his just in a timely manner. I have used Advent for over 10 years and won’t use anyone else! Thanks for the service!