Hart Heating & A/C

We have a rental property and manage it from outside of Lubbock. We called a Google guaranteed company on a Friday, who diagnosed the problem as a fuse, they came back on Saturday and “fixed” what they thought was wrong only to find out it was not fixed. They then said it was the motor and said they would come out on Monday to fix the problem. Got a call from them on Monday am and they said they “might” be able to fit us in and fix the problem that day but more than than likely they would come on Tuesday. After having renters without AC for 3 days in Lubbock in August, I was desperate to get someone in there right away. I called several other Google guaranteed companies, and Mike of Hart Heating and AC was out within 2 1/2 hours to fix the problem. I explained while booking the appointment that I would be willing to pay another trip charge but did not want anyone out that did not have the ability to fix the problem in the same day so they needed to have all parts with them or

Brett came to a heater service call at my house, encountered something he never seen before, and was still able to fix it within 2 hours with brand new parts! On top of that he cleaned the unit outside unit, screwed in an electrical box the wind had blown loose, and gave me some important maintenance information!! Honestly, I'm running out of adjectives to impart the quality of the service! I was presented with several payment options to choose from to fit our budget and was able to find the perfect one! Thank you again Brett, and thank you Hart heating and air!! You're the best in the business for a reason!! Services: HVAC system repair, HVAC system maintenance, Heating system repair, Heating system installation, HVAC duct & vent installation, Repair HVAC, Ductless heating & A/C services, Heating system maintenance

When we started having A/C problems this summer, a family friend suggested that we call Hart. Despite the glowing recommendation he gave, Hart still managed to exceed our expectations at every turn. Everyone we worked with was professional, thoughtful, patient, and responsive. A/C issues can be extremely stressful during a hot summer like this one, but their customer service -- doing exactly what they said they would, then looking for ways to go above and beyond -- made a bad situation much, much easier to deal with. Ultimately, Hart wound up having to replace our A/C (it was 20 years old and had lived a good life), so we don't expect to have any problems again soon. When we do, though, we'll feel better knowing that Hart will be there to help. Services: A/C system repair, Install AC