Choice Air Care

Very poor communication from this company. Install done in 2016 with commitment of 10 warranty on parts. The system failed multiple times and after 5 years I was told I no longer had warranty, however, Lucky for me I kept my paperwork confirming they sold me a 10 year warranty. However, they did not file the warranty with the manufacture thus costing me a full replacement. They failed to arrive for 3 different appointments and I went to another company to redo EVERYTHING again. Just concluded my civil claim with them to simply recoup the parts costs from their failed service. Owner Chris would not return calls nor did he even bother reaching out to make any of this right. Highly recommend avoiding this company as they do not honor their word. Services: A/C system maintenance, Installation

We are so pleased to have found a trust worthy HVAC company here in McKinney who was thorough in investigating what was causing our furnace to recycle without firing up. Thank you Chris for your knowledge, diligence and professionalism in getting our furnace up in running. We look forward to your continued support in the future. Service: Heating system repair

I would give zero stars if possible. I called about getting a tech out to look at my non functioning unit. I was first given a time 4-7 but as was being booked got disconnected. Called back new time of 5-8, ok that’s fine. 8 rolls around no call nothing, I call and am told oh shouldn’t be much longer. Then 10 pm rolls around so I call back. Again tells me it’ll be at least another hour. I’m sorry I don’t want a stranger in my home at midnight when I’m alone with my kids. The communication was SO poor. They finally called around 11:45 to say he could come now. I declined. At any point they could have said he was incredibly far behind and I could have tried to find someone else to come out. Very unprofessional and rude. Don’t waste your time! When I asked if they’d push me to first appointment tomorrow because they weren’t making it in a timely manner she told me no. I’d have to wait until Sunday afternoon. So I’d be penalized again because they can’t get jobs done in a timely manner or