Medlock Services, LLC

This company is exactly what’s wrong with American customer service. Medlock installed a tankless water heater in our new-build dream home and only 2 years later, a pipe connected to it leaked into our garage. When I called for service, they told me to call someone else because of an “ugly separation” they’d had with our builder; said they “won’t touch” any houses associated with him. Also, they only guarantee their work for one year. I can see why. If you want to be treated horribly for asking them to fix their own plumbing, Medlock is your plumbing solution.

Highly recommend Medlock Services for plumbing needs. Ted Herrera provided superb information on assessing problems with a tankless water heater that malfunctioned following the freezing temps. He was extremely knowledgeable about potential repair issues and offered suggestions on resolving the problem. Ted was professional, understanding and very kind. Laura (office manager) was responsive, pleasant and very helpful from the first phone call. Keep up the outstanding customer service. Thank you! Service: Water heater repair

I have used Medlock Services on a number of occasions, due to having an older home. They are always timely, polite, and get the job done without issue. Ted is a pleasure to work with, and a very knowledgeable plumber. Laura is very friendly and communicative. Highly recommended!