Alan Burkhalter Plumbing

I realized that ALAN BURKHALTER Plumming is not so professional because Alan subcontracts his plumbers, meaning each plumber has his own price for the same Plumming service. For example, I had a yard water leak and the first Alan’s plumber coded $450 estimate but his second plumber coded $1500 estimates. So the fist guy who was assigned to do the job did not show up and the second guy, Mexican showed up for the job and charged me the max price, $1500. Alan does not honor his customers satisfaction. So watch your wallet. Service: Outdoor plumbing system repair

(From my husband) - Alan's Plumbing came out to diagnose and repair a leak coming from the upstairs bathroom. Turns out there was a leak in the p-trap below the tub drain accessible only through the ceiling. Eventually, the plumber located the leak and got it fixed. He was cordial and professional. My issue, though, is with the billing. I was charged for the roughly 45 minutes it took the plumber to go purchase the p-trap because he didn't have that part on his truck. He charged $155/hour which I was told is a discount from their regular fee of $175-225/hour. So my $5 p-trap part cost another $116 due to drive time. I've tried (unsuccessfully) to have this charge removed from the total bill; however, they insist that's fair practice. I beg to differ. Bottom line: If you're considering Alan's, they'll likely get the job done, but know that their prices are above the industry average and they may charge a pretty penny for things you weren't expecting (e.g. drive time to go get a part).

Terrible customer service. Talked down to me and threatened to come remove parts and pipes while discussing how I felt I was over charged for a permit. In my home I was told there wasn’t any issues and that we were ready to go but when the bill arrived weeks later it stated the technician had to do additional labor to make it work. After arguing with me on the phone Jennifer says just pay the permit cost. Smh will never recommend this place.