Bruce Plumbing & Heating Co

I’ve never written a review before but feel compelled to share I would not recommend this company. I paid $200 to have a shut off valve that leads to an outside spigot replaced. The old valve was leaking from the bleeder cap. Two years later, the valve no longer works and water bypasses the shut off. Since I only use the valve to turn water on in the spring and off in the fall, I’ve turned it approximately 4 times. I called the company and they refused to honor their work, saying that “these things happen” and it would be $95 for someone to come out and look at it. Maybe my expectations are too high, but this seems like poor quality work and customer service. Also, I was told at the time I had the shut off valve replaced that another shut off valve I have was stuck open and would need to be replaced. I put a wrench to it and with some light pressure got it to close. It’s probably about 30 years old and has been working fine ever since.

We have used Bruce plumbing for years. They are courteous, responsive, highly skilled, professional and reasonably priced. We highly recommend their services!--- They do not clear sewer drains so we have used others for that service but always turn to Bruce Plumbing for our plumbing needs. Service: Toilet repair

As cliché as this sounds I couldn't recommend them more highly. We have been using them to service our radiant heat/boiler system since 2013. Most of the work they've done incredibly quickly but there was one time that the boiler failed and the issue wasn't straight forward. You discover the level of integrity of someone when things don't go exactly to plan. It took some time for them to diagnosis the problem but the issue was finally resolved. We expected a HUGE bill for the amount of time they spent on it but they were incredibly restrained with the charge. They also replaced our water heater under warranty which could have gone either way. Theresa and Charlie are the best. We are so grateful that they are out there. You'll think so too. Services: Water heater installation, Plumbing pipe repair