At Home Services

At Home Services was dispatched to repair our washer by our warranty company. They were responsive and able to come out quickly, which is why I gave them 2 stars. The mechanic showed up on time but didn't seem to have the utmost confidence in what he was doing. He was on the phone with someone else walking through the issues to try to figure out the problem. After 20 minutes he said it was the timer and would submit the report to the warranty company. That was nine days ago. I have called my warranty company four times to follow up and every time they say they call At Home Services and they promise they will have the diagnosis at the end of the day. In the meantime we have purchased a new washer and I am also canceling my contract with my home warranty company as well, who somehow keeps tolerating this. I wish I had read these reviews prior to allowing them to be our provider. I'm now out a $75 service fee which I plan to dispute with my bank.

Not sure how this company stays in business. I was sent to them by my home warranty company in regards to an electrical issue. They came to do the initial diagnostic which was expressed to me to be a faulty 3-way light switch. I paid the $45 service fee and was told they would be getting back with me once the claim was approved to schedule the repair. Soon after, I received word that the claim was approved but after multiple weeks nothing from At Home. I called and was told they were waiting on a part. I waited another week with no contact and called again. Still waiting on a part. Really? a three-way switch? Another two weeks go by and still nothing. I called the insurance company to ask for a different electrician and was told that because they had already paid At Home $192 I was locked into them. I don't know why the insurance company paid them anything. They never came back after the initial diagnostic visit. They called At Home and told me At Home would be contacting me. I waited

The technician himself was very friendly and knowledgeable. He fixed our issues satisfactorily. The thing that I did not like was the scheduling system. It took a full week for them to schedule the technician to come back and replace the fan. I also called and asked to be scheduled in the afternoon rather than the morning, but the receptionist basically told me too bad, that the driver was not going to waste time driving back to my location in the afternoon. Not very friendly or helpful. Services: Fan installation, Drain cleaning