Infinity Roofing & Siding

Signed up with Infinity Roofing on the advice of a family member, I was assigned Kristine K as a rep and had nothing but problems with her. She was never proactive, I had to call every time I wanted or needed an update and she would always have to get back with me (to actually make a call to the insurance company) then that would take a week and I would have to call her back just to get an update on an update! This went on for MONTHS! 4 Months to be exact! Obviously I went with another company and from start to finish it took 3 weeks! I guess if you get the right rep that is competent and actually wants to help you then they could be good but that was not even close to my experience. Choose another contractor.

Pros & Cons – Overall Pretty Good Background - Let me start by saying that my roof was replaced because of storm damage and was paid for by my insurance company. Infinity sales people were going around my neighborhood and inspecting roofs to see if they sustained storm damage. My roof sustained significant damage so I filed a claim. The biggest plus in using Infinity was that the project manager met with the insurance adjuster to inspect the roof. The project manager was able to point out all of the damaged areas to the adjuster to help get the claim approved. With that background I will list the pros: • Project manager represents the homeowner in dealing with insurance adjuster. • Use good quality roofing products (GAF Timberline). • Seems to have a good warranty (although the value of roof warranties appears to be suspect after researching them online). • Roof looks good. • Complete removal of old shingles and installation of new shingles in one day. • Did a decent job with clean

Loved this company! We were planning on getting our roof replaced, but thought we would have to pay $15,000. Sonja helped us work through our insurance and make a claim because of storm damage. She was professional, organized, and she knew the laws. And so we only had to pay our deductible! And they didn’t expect payment until our insurance paid us! They made it so easy, talking to the insurance adjuster, helping us make the claim. We were so happy that they were here to help us get our gorgeous new roof!