Hansen HVAC Heating & Cooling

I had my thermostat replaced last summer by Josh Sornson. He did this work on the side, but showed up in the Hansen work truck. Josh is very unprofessional, also very rude when I called to explain that my house wasn’t cooling. I’ve been calling for the past 6 months with no answer or call back. I find this very unprofessional. I ended up replacing it myself. Josh represents Hansen. Hopefully this type of employee isn’t the type Hansen hires.

I would like to thank Corey with Hansen HVAC for helping us replace our HVAC in our home. Corey listened to the issues we’ve had cooling our multi-level home and advised us with options that did not break the bank. He called us quickly after placing our order to arrange the installation. Casey, Kory, Jace, and Chandler showed up on time and ready to work. They were extremely polite and immediately started petting my dogs. They were professional and clean. I am very grateful to the entire team! Thank you all!!!!

Hansen installed our HVAC several years ago and all parts are supposed to be under warranty. Our AC went out in the middle of an extreme heat advisory and when we called Hansen, they told us it would be 9 days before they could even get out here. We opened windows, bought fans and suffered through. The day they were scheduled to come between 3-5, the technician did not arrive until 540 and showed up in board shorts looking like he had just left the beach. His truck was a disaster when he opened it and he couldn't find what he needed so he informed us he had to run to the shop and would be right back. 45 minutes later he came back, tried whatever out and then informed us our compressor was bad and he would let us know the next day how quick they could get. We had to follow up with them several times the next day before they finally told us it would be more than a week before they could get the parts. At that point, we called a competitor who came out the very next day to look at it and