Cyprus Air Heating, Cooling and Fireplaces

We had a salesman come out to give us a price on a gas fireplace installation. The salesman gave us a price, after measuring, which we paid in full. When a site inspection was done it was found that the gas fireplace would not fit in our current fireplace and the options were not attractive to us. At that time, we cancelled our order and requested our money back. It has now been four weeks since this request, and multiple calls to the company, and we have yet to receive our refund. When calling the company, you get a customer service representative who then 'sends a note' to accounting. Each call we have made the CSR says they see the note from the previous call yet, we have received no communication from this company. I would not recommend them for anything based on this experience.

Had my annual fireplace maintenance. I requested a senior tech do it and they sent Brian Ebersole. He was AWESOME. He was very knowledgeable, answered all my questions, and gave me tips and suggestions going forward. I was very happy with my annual service. Thanks Brian.

Derrick at Cyprus is very experienced; he has been there for 10 years and it shows. He is affable and friendly, willing to allow you to look over his shoulder to learn instead of be annoyed by a homeowner as some techs do. Derrick ran into a small issue as the item being installed had some hi-tech features so the two of us trudged through figuring it out and I really appreciate his patience. Highly recommend Derrick and Cyprus (should be noted that I found Cyprus by way of the Home Depot Installation Program whereby Cyprus is the subcontractor that gets the business that comes through those that inquire services through Home Depot).