Legacy Home Comfort

This company was sent to me through HMS home warranty to fix my furnace. Although I can't say anything good about HMS home warranty, I was very pleased with Legacy Home Comfort. Ivan was my technician. He took the time to tell me exactly what the problem was and explained what I needed to do to fix it. Even though he didn't come for my gas fireplace he started it for me and showed me how to start it when I turn it off again. I highly recommend this company and will definitely use them again.

Horrible service, wish there is an option for no stars. They came to replace my AC/heater. Took three and a half weeks To get the part and install. I understand not having the part was out of their control. But they never called with a follow up or got a tracking number. My wife and I had to push for it. Within a week my AC unit went out. Keep in mind I have 2 small kids. So we went back to the house being 100 degrees. It was covered under warranty but they still charged us a deductible stating it’s non covered fees but we had already paid those fees. They will not pick up my calls. I have been calling four days straight. Now my AC won’t turn off and my house is sitting at 58 degrees and now my heater does not work. They are unprofessional and they will not return your phone calls.

Please save yourself a headache and do not contact this business for HVAC repair services. I was referred to the though my CINCH home warranty to diagnose and fix a heat pump that was not working in my attic. Their technician spent over 3 hours diagnosing the system. After about 2.5 hours I asked what the problem was. I was told that the system did not have a charge, but that he couldn’t find where the leak was. I was told that the system needed to be replaced by the warranty company. He then went back to the attic to look at the A coil again and came back down saying he thinks he found a small leak that was old. I asked for a report upon his leaving and was told that it gets sent to the home warranty company. None of this sounded right because the system had been functioning the previous week. I got an email later that evening that the claim was denied because Legacy Home Comfort said that there were 2 large holes in the A coil and in CINCH’s estimation it had to be pre-exist