Clem's Heating and Cooling

I was promised for 2weeks someone would come and service our building. I called a few days ago and the owner advised she had to go out of town and forgot. Was promised again service within 24 hours and they never showed or answered their phones. very disappointing.

The office manager, Dawn, initially was very polite and accommodating to my needs when scheduling my appointment. The technician was polite as well however he did not provide his name when he arrived which I'm not used to. The technician identified the AC unit as having a possibility of 1-2 issues but he settled on stating the unit could have a motor issue. He quoted a price of $250-$300 for a new motor (this did not include labor). I was a bit surprised with costs and was hesitant to agree to the work. The technician advised that replacing the motor was the only way to get the unit working today. I stated agreementto the purchase but continued to feel uneasy about the feedback. The technician left to purchase the motor and during that time, I called another HVAC provider to request a 2nd opinion. I was told by the 2nd technician that the quoted price for the motor was a little steep and offered to come by to provide another inspection. I contacted Dawn to ask that we hold off pu

7-28-2023 Friday afternoon 2:00 pm. We noticed that our HVAC A/C unit had quit. It was a 2021 model. Called Clem's immediately. The lady said they'd be there to check it very soon. 3:00 pm, tech. Sam & helper Landon showed up. Blower motor had failed. Sam said he'd located a new one & they had to go get it. Back by a little after 4 pm, with the new motor. Motor installed & unit working by 4:40 pm. To me, this was extremely fast & efficient service. We were covered under the unit's warranty, and the charge to us was Zero! We're glad we bought it from Clem's and we highly recommend them to anyone!!