Philbrick Heating, Cooling, Plumbing & Electrical

Very professional mechanic but after I paid for the service call, purchased the needed shower valve $$....the estimated hourly rate tripled in two days. Too expensive???? a 1k job! Declined the the service repair. Merry Christmas to us!????

I could not be more disappointed with the unprofessionalism and lack of integrity with this company. I had them do a total AC swap out. the 1 day quote became 2 days. They ended up falling through my ceiling. I had to call them back multiple times to get them to repair the ceiling damage, and it didn't happen for 3 weeks. There was a 1 year warranty, and when the system broke within a year, I called them. They acknowledged that there was no expense for a warranty repair. When they showed up, they said that the repair wasn't covered under warranty, tried to charge me $350 on site, I threw them out, then they mailed me an $80 bill for "diagnosis" of the system when I told them ahead of time what the problem was that they refused to fix. GO ANYWHERE ELSE. They said that they're sending the bill for not fixing my system under warranty to collections. -- After initial posting of this review, the owner of the company had his staff cancel the invoice and offer to do the warranty repair for fr

I have used Philbrick on two occasions, on two different properties. The first time was great, this time was horrible and I will no longer use them, here’s why: The tech they sent out was extremely rude and unprofessional. He called me ahead of time to basically say he didn’t want to come look at my system because he didn’t think it was something he could fix. I said it would still be helpful for me just to get an idea of what the problem was. He comes to my house. Has his headphones in, doesn’t say a word to me, and could hardly even bear to shake my hand, clearly he did not want to be there. I showed him to issues with my hvac system, both of which he basically said he couldn’t do anything about, oh but he had no problem pulling out his card reader to collect that $80 diagnosis fee after spending 2 minutes in my home and providing zero insight into what was going on with my hvac system. When I called the office to ask for a refund, the office manager, who you will see mentioned in ot