Plumbing Experts NW

It's so difficult finding a plumber that is fair in pricing, personable and who does quality work. Robert at Plumbing Masters NW exhibited all these qualities. He also appreciated my Veteran status Military Service, and Law Enforcement service, and personally thanked me for the sacrifices involved in public service. His pricing was incredibly reasonable, considering I obtained multiple written estimates from other plumbers. He was on time, easy to contact, returned all my calls promptly, and the quality of work was excellent. The work done was a large job. We put in a new kitchen in an above ground basement. We had to cut concrete to tie into the sewer for the clothes washer drain. We had to put in new plumbing for the sink, drains, dishwasher as well. All the work was inspected by the City, and passed with no issues. He also replaced the regulator shut off valve to return proper water pressure to entire house. Robert was a pleasure to work with, and I will use his services for all fut

I had an appointment for a 10 am - 12 pm window for a emergency plumbing situation today. At 12:40 pm, called to see where the plumber was, Roxanne let me know they are "on the way". This might of been true but hard to trust a company that didn't respect my time or follow through with their appointment window. Now i have to run around and try to find someone last minute to fix this emergency situation. When i tried to explain that i have a previous engagement planned and their tardiness was unprofessional, she was not empathetic of the situation and just gave me the excuse that "they have been slammed after the holidays." The other reason why I'm giving them a 1 Star is because when i spoke to Robert yesterday, he told me to text him a photo of my leaking pipe and that he would be able to reply or let me know what he would recommend. But he never responded once i sent him the photo. i would not recommend. I did not appreciate the way they handled their customer service.

I made an appointment to repair my leaking water pipe. I waited all day because their arrival window was 8am to 4pm. At 3pm they said they were not able to come today. I'm very disappointed.