Hayes Heating & Cooling

Hayes first visit to our home for Furnace inspection resulted in repair estimate of approximately $2000 for Furnace Fan Motor and Capacitor. The Technician and I had a conversation regarding the system design and how varied opinions in the HVAC community can be around "how a system is designed and its perceived efficiency etc.". This inspection occurred on July 8th, 2022 - See photos attached of inspection comments (no mention of a required system replacement even though we discussed the system design) and the estimates for parts replacement and installation. Hayes second visit to the same home from above(with a potential home buyer) for "independent inspection" resulted in the Hayes technician providing a recommendation of complete system replacement at an estimated cost of $30,000. This visit occurred on September 1st 2022 and the Hayes recommendation was communicated directly to us by the intended home Buyer and Buyer Agent It would appear over a 7 week period the system that origin

Hayes has done a fine job of servicing both our heating and AC units, though when our gas fireplace was not working correctly, I called to see if they service gas fireplaces and was happily told yes! Our service person Daniel was knowledgeable, thorough and very pleasant. And our fireplace is back up and running! Thank you!

My furnace was not heating. Called Hayes Heating, it was Nov. so I expected a long wait. One week later technician Daniel arrived. He was polite and through. Daniel quickly diagnosed my problem. He returned the next day, installed a new part. All was well, we thought. Daniel had to return two more times before my furnace was working. None of this was due to any lack on Daniel's part. American Standard parts failed to give him all the necessary pieces. This was a totally new item, so Daniel had no way of knowing it was incomplete. He worked me in during one of his busy days because it's now Dec and quite cold. Both Daniel and the office staff at Hayes Heating have gone more then the second mile to facilitate a good outcome. Thank you Daniel and Hayes Heating!! W. Kelly Service: Heating system repair