Cummings HVAC Heating and Cooling

Was referred to Cummings by Angi for a whole house standby generator. I had been told by other bidders that it would take 4-5 months to get a generator delivered and installed. When Rich came out, he took a look at our layout and said they could install a Honeywell generator the next week! And that is without noting that their bid was several thousand less than other bids. Honeywell is made by Generac, so a known brand. Turned out it took longer, but that was due to the Christmas and New Year’s holidays interfering and having to schedule PSE to disconnect the meter. The generator was delivered, connected to the gas line and finally connected to the electric within 1 month from the bid. The whole process was easy. Everyone was professional and punctual, from Rachel at the office, to Rich, to the gas connector guys (sorry, did not get their names) to Devin, who did a fantastic job on the electric connection with his two hard working apprentices. Thanks everyone.

My call was schedule 1.5 week ago. I got call today mentioning existing customers are preferred over new customers who already have scheduled call. Lady over the phone was rude and had bad attitude towards new customer as if she does not care whether she has new customers or no. Bad customer service and Bad customer management. If I can give zero stars I would. Do not recommend them

Set up a 12PM-2PM window for a tech to come out and do an estimate. At 2PM, no sign of anyone, so I called to ask if the tech was still coming and they tell me that he has the day off and they assigned another tech. But apparently my appointment got cancelled (no idea why - I was too annoyed to bother asking), and this new tech was supposed to call me to let me know, but never did. "What we can do is go ahead and reschedule..." Nah, I'm good. I'll find another company that values my time.