Overlake Heating and Air Conditioning

We were able to get a new furnace and air conditioner within 4 days of calling - super helpful during the cold weather. The wrong size furnace came in but they came back within as couple of hours same day and finished the whole jo . Services: Install AC, Heating system installation

Extremely professional from start to finish, I had to reschedule the installation of a new water heater a few times, owing to holiday travel delays, but these guys took it in their stride and made themselves available as soon as I got back home. The installation crew were courteous, knowledgeable and friendly. I highly recommend them!

We are the new property owners for our house and the previous owner installed furnace with Overlake. So when the furnace broke down, we reached out and asked if they can send someone to take a look and maybe replace it. So instead of helping us to schedule a visit and showing a tiny bit of sympathy, the customer service member Katie gaslighted us with a bunch of questions, I.e. “you guys are not listed as the property owners so who are you guys calling from” (how is this freaking related??? and our names are on the property for 10000%), do you know what was the problem ( why would I call you if I knew???!!!!!) , why did the PSE folk shut down your gas( I explained only 5 times that we had a leak!!!!). NOT HELPFUL AT ALL!!! We later spoke to another staff Nicole and she’s was super nice and supportive. Definitely the worst customer experience ever since with the first representative who did NOT help at all and made us feel like it was our fault “breaking” the furnace. Mind blowing