Overlake Heating and Air Conditioning

We are the new property owners for our house and the previous owner installed furnace with Overlake. So when the furnace broke down, we reached out and asked if they can send someone to take a look and maybe replace it. So instead of helping us to schedule a visit and showing a tiny bit of sympathy, the customer service member Katie gaslighted us with a bunch of questions, I.e. “you guys are not listed as the property owners so who are you guys calling from” (how is this freaking related??? and our names are on the property for 10000%), do you know what was the problem ( why would I call you if I knew???!!!!!) , why did the PSE folk shut down your gas( I explained only 5 times that we had a leak!!!!). NOT HELPFUL AT ALL!!! We later spoke to another staff Nicole and she’s was super nice and supportive. Definitely the worst customer experience ever since with the first representative who did NOT help at all and made us feel like it was our fault “breaking” the furnace. Mind blowing

We were able to get a new furnace and air conditioner within 4 days of calling - super helpful during the cold weather. The wrong size furnace came in but they came back within as couple of hours same day and finished the whole jo . Services: Install AC, Heating system installation

TOP QUALITY / THE BEST – and at a very competitive $ price too. Quoted 5 HVAC places for a 100% ZERO CARBON HVAC system as the entire family is going 100% carbon natural as we replace items like gas furnaces and gas hot water heaters etc. Rob was great and gave a detailed quote and additionally VERY detailed answers to all our technically deep questions (also set up for home expansion plans, AND add on that the system even heats the garage now). When you have a competitive price, it is NOT about the least expensive, its about who does the best quality installation AND follow-up support/tech support!!!! The Overlake team was 100% there after the installation to ensure all the features, including the Mobile App system control was all set up and working. Even more is when one item came up, we called back and they were very good about handling that too. HIGH-Quality installation too. Ask them questions because they know their industry and give the reality answers. Services: Install t